At VALOR, we respect your privacy and are committed to protecting the personal information you share with us when visiting our website, placing an order, contacting us, or otherwise interacting with our services.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
When you use our website or place an order, we may collect information such as your name, email address, phone number, billing and shipping address, order details, transaction information, and communications with us.
We may also automatically collect certain technical information, including your IP address, browser type, device information, pages visited, referring pages, and website usage information through cookies and similar technologies.
2. Payment Information
Payments made through our website may be processed by third-party payment service providers.
VALOR does not directly store sensitive payment credentials such as your complete debit/credit card number, CVV, UPI PIN, or banking password.
Payment providers may collect and process information in accordance with their own privacy policies and applicable law.
3. How We Use Your Information
We may use the information we collect to:
- Process, confirm, fulfil, and deliver your orders.
- Communicate with you regarding orders, shipping, returns, refunds, or customer support.
- Prevent fraudulent or unauthorized transactions.
- Improve our products, website, services, and customer experience.
- Send promotional communications where permitted and subject to applicable consent requirements.
- Analyse website performance and understand how visitors interact with our website.
- Comply with applicable legal, tax, accounting, and regulatory obligations.
4. Sharing of Information
We do not sell or rent your personal information.
We may share information where reasonably necessary with service providers that help us operate our business, including payment processors, shipping and logistics providers, website/hosting providers, analytics providers, and other vendors performing services on our behalf.
We may also disclose information where required by applicable law, regulation, court order, or governmental authority, or where reasonably necessary to protect our rights or prevent fraud or misuse.
5. Cookies and Analytics
Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage, measure performance, and, where applicable, support advertising or marketing.
6. Marketing Communications
If you opt in to receive promotional communications from VALOR, we may contact you regarding products, launches, offers, and other brand updates.
You may withdraw your consent or unsubscribe from promotional communications using the unsubscribe option provided, where available, or by contacting us.
Transactional communications relating to an existing order may still be sent where necessary.
7. Data Security
We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, loss, or disclosure.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with applicable legal obligations.
9. Your Privacy Rights
Subject to applicable law, you may have rights concerning your personal information, including requesting access to or correction of certain information, withdrawal of consent where processing is based on consent, and raising concerns regarding the handling of your personal information.
To make a privacy-related request, contact us using the details below. We may need to verify your identity before processing certain requests.
10. Third-Party Services and Links
Our website may contain links to or integrations with third-party websites and services.
VALOR is not responsible for the privacy practices, security, or content of independent third-party websites. We recommend reviewing their respective privacy policies before providing personal information.
11. Children’s Privacy
VALOR’s products and services are not specifically directed toward children. We do not knowingly seek to collect personal information from children contrary to applicable law.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our website, business practices, services, or applicable requirements