SHIPPING POLICY
Order Processing
Every VALOR order is carefully inspected and packed before dispatch to ensure it reaches you in perfect condition.
Orders are processed within 2-3 business days after confirmation.
Orders placed on Sundays or public holidays will be processed on the next working day.
Delivery Timeline
Estimated delivery within India:
- Metro Cities: 2–5 Business Days
- Other Cities & Towns: 3–7 Business Days
- Remote Locations: 5–10 Business Days
These timelines are estimates only and may vary due to courier delays, weather conditions, public holidays, or circumstances beyond our control.
Order Tracking
Once your order has been dispatched, you shall receive a tracking link via email or WhatsApp.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
VALOR shall not be responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete shipping information provided at checkout.
Failed Delivery
If an order is returned to us due to an incorrect address, repeated failed delivery attempts, or refusal to accept the shipment, any applicable re-shipping charges shall be borne by the customer.
RETURN & REPLACEMENT POLICY
At VALOR, every product undergoes a strict quality inspection before dispatch.
Due to the nature of the product and hygiene considerations, we do not accept returns or exchanges for products that have been used, worn, washed, ironed, altered, or damaged after delivery.
Eligible Returns & Replacements
A replacement or refund will only be considered if:
- You receive a damaged product.
- You receive a defective product.
- You receive an incorrect product.
Claims must be reported within 48 hours of delivery.
Please email valor.inquiries00@gmail.com with:
- Order Number
- Clear photographs of the product
- Photographs of the outer packaging
- Brief description of the issue
Claims submitted after 48 hours may not be accepted.
Unboxing Video Requirement
To ensure a fair and transparent claims process, we strongly recommend recording a continuous, uninterrupted unboxing video while opening your package.
For claims relating to damaged, defective, incorrect, or missing items, VALOR may require the unboxing video as supporting evidence.
Failure to provide an unboxing video may affect our ability to process certain claims.
Inspection Process
All claims are subject to inspection and verification by our quality assurance team before a replacement or refund is approved.
Replacement Process
Once your claim has been verified and approved, we will arrange a replacement.
If the product is unavailable, a refund will be processed to your original payment method.
Non-Returnable Items
Returns, replacements, or refunds will not be accepted for:
- Used or worn products
- Products that have been washed or ironed
- Products damaged due to misuse, improper handling, negligence, or normal wear and tear
- Minor colour variations due to photography or screen settings
- Orders placed with incorrect customer or shipping information
- Requests based on personal preference or change of mind
Packaging Disclaimer
Every VALOR order is securely packed before dispatch.
Minor creases, dents, scuffs, compression, or cosmetic damage to the outer packaging during transit shall not qualify for a replacement or refund, provided the product itself is received in perfect condition.
Fraudulent or Abusive Claims
VALOR reserves the right to investigate and reject any claim that appears fraudulent, abusive, unsupported by sufficient evidence, or otherwise does not comply with this policy.
Repeated misuse of our return process may result in refusal of future claims or orders.
CANCELLATION POLICY
Orders may be cancelled only before dispatch.
Once an order has been shipped, it cannot be cancelled.
For cancellation requests, please contact us immediately at:
REFUND POLICY
Where a refund is approved:
- Refunds will be processed within 5–7 business days after approval.
- Refunds will be credited to the original payment method used for the purchase.
- The time taken for the amount to reflect in your account depends on your bank or payment provider.
LIMITATION OF LIABILITY
VALOR shall not be liable for delays, loss, or failure to perform arising from circumstances beyond its reasonable control, including but not limited to natural disasters, strikes, governmental actions, courier delays, or other force majeure events.
POLICY UPDATES
VALOR reserves the right to amend, modify, or update these policies at from time to time.